I have had an interesting week of people canceling appointments at the last minute. Now, I do know the stuff gets in the way, but in most of the instances the person either forgot or had something more important to do.
I always give out my cell phone number because I want to be notified if something does come up. I also take the person's cell # to let them know just in case I have an emergency. Because you see, I would make every effort to keep an appointment unless it was a life and death emergency.
I can tell you that I will schedule a second time, but when it happens that the second appointment is kicked to the curb, I am ready to go on to the next person.
Am I being too unforgiving?